Complaints & Whistleblower

Complaints
Should a client and / or another person involved have complaints about the (professional) behavior of an employee of or the service provided by London & Van Holland Register accountants en Belasting adviseurs they can contact the compliance officer of the firm, Mr. S. Haasbroek RA, or Mr. C. Bijvoet RA, chairman of the board of London & Van Holland Registeraccountants en Belastingadviseurs

We presume that complaints will be reported in good faith and express sincere and legitimate concerns. All complaints will be thoroughly investigated by us. We will treat your complaint confidentially.

Whistle-blowers’ order
London & Van Holland Registeraccountants en Belastingadviseurs also has a whistle-blowers’ order. This procedure guarantees that people from outside the accounting firm as well as employees of London & Van Holland Registeraccountants en Belastingadviseurs and other related persons, without jeopardizing their legal status, can report alleged irregularities or violations within or (partly) outside the audit organization.

The whistle-blowers’ order covers the following situations:

A. Actions that lead to criminal acts by London & Van Holland Registeraccountants en Belastingadviseurs or its employees;

B. All other actual or suspected violations of laws and regulations London & Van Holland Registeraccountants en Belastingadviseurs or its employees;

C. Any actual or suspected violations of internal rules by London & Van Holland Registeraccountants en Belastingadviseurs or its employees;

D. (Threatening) intimidation of staff by colleagues or supervisors;

E. (Threatening) illegal devastation or manipulation of data or information;

F. All other conditions which in the opinion of a reporter are eligible for reporting under the whistle-blowers’ order.

Reports under the whistle-blowers’ order can be made to Mark Ketelaars and will be treated on an anonymous basis.

Both procedures guarantee that complaints and abuses are registered, treated confidentially and in time and that the irregularities complained of, if valid, are timely handled by taking
appropriate measures by London & Van Holland Registeraccountants en Belastingadviseurs.